Privacy Policy

Last Updated: January 8, 2025

1. Introduction and Scope

Fusedlink ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fusedlink.digital and use our services.

This Privacy Policy applies to all information we collect through our website, mobile applications, and other online services, as well as any offline interactions with our business. Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We collect information in the following ways:

2.1 Personal Data

When you interact with us, we may collect personal information including:

Name, email address, phone number, and mailing address
Company name and job title
Information provided through contact forms or surveys
Payment information (processed through secure third-party providers)
Communications you send us

2.2 Usage Data

We automatically collect information about your interactions with our website, including:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring URLs and exit pages
Click-through data and search queries

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use the information we collect for the following purposes:

Providing and improving our services
Responding to your inquiries and communications
Sending marketing communications (with your consent)
Analyzing usage patterns and improving our website
Preventing fraud and ensuring security
Complying with legal obligations
Personalizing your experience

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

Service Providers: We share information with third-party providers who assist in delivering our services (hosting, analytics, email services)
Business Partners: With your consent, we may share information with strategic partners
Legal Requirements: When required by law, court order, or government request
Business Transfers: In case of merger, acquisition, or asset sale

5. Data Retention Policies

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Australian law. Generally:

Customer inquiry data is retained for 3 years
Marketing data is retained until you unsubscribe
Usage analytics are retained for 1 year
Financial records are retained for 7 years (tax requirements)

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and Australian Consumer Law, you have the following rights:

Right to Access: You may request access to personal data we hold about you
Right to Correction: You may request correction of inaccurate information
Right to Deletion: You may request deletion of your data in certain circumstances
Right to Portability: You may request your data in a portable format
Right to Object: You may object to certain processing activities
Right to Withdraw Consent: You may withdraw consent for marketing communications at any time

7. International Data Transfers

Our servers are primarily located in Australia. If we transfer personal data internationally, we implement appropriate safeguards including:

Standard contractual clauses with international partners
Adequacy decisions by relevant authorities
Explicit consent for sensitive transfers

8. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will delete such information immediately.

9. Security Measures

We implement comprehensive security measures to protect your information, including:

SSL/TLS encryption for data in transit
Encrypted storage for sensitive data
Access controls and authentication mechanisms
Regular security audits and updates
Employee training on data protection

            Note: While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
        

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:

Fusedlink Privacy Team

Email: privacy@fusedlink.digital

Phone: +61 (0)2 9123 4567

Address: Level 5, 123 Pitt Street, Sydney NSW 2000, Australia

Response Time: We aim to respond to all privacy requests within 30 days

12. Complaint Procedure

If you believe we have mishandled your personal data, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992